FAQs

Where is Unlock taking place?

Unlock 2023 will be taking place at Resident Culture Brewing South End, Charlotte NC.

Venue Address: 332 W Bland St. Suite C Charlotte, NC 28203

What are the dates and times of Unlock?

The conference will take place Tuesday, Sept 26 - Wednesday, Sept 27, 2023

• Tuesday (1-5PM ET), Happy Hour and Dinner Reception to follow at the Brewery
• Wednesday (9:30-1PM ET)

What is the dress code for Unlock?

The dress code for the conference is smart casual as we will be meeting in a brewery and look forward to an informal atmosphere that facilitates deep conversations and new connections.

What are the hotel accommodations and when will I receive my hotel confirmation

We have secured a discounted hotel rate for those attending Unlock 2023 at the Holiday Inn Express South End. Please call or book your hotel registration via this link by August 25, 2023 to secure a room at our rate.

NOTE: The group rate and group name "Aiwyn" should show automatically when you get to the screen book your room after selecting dates.

Hotel Details:

• The Holiday Inn Express South End
  1617 S Tryon St, Charlotte, NC 28203

Rates & Check-In

• Room Rates under Aiwyn Hotel Block: $229/night. Tax and hotel fees are not included in the rate.
• Check-in: 4 PM
• Check-out: 10 AM

Parking & Transportation

• $10 parking is available at the hotel

What to know about parking and transportation for all events

Hotel Parking

• $10 parking is available at the hotel 

Conference Venue Parking

• Limited, free parking is available at the brewery

Transportation from Hotel

• Aiwyn will provide transportation from the hotel to the conference venue.
• Detailed information regarding the Aiwyn shuttle will be available closer to the event

Will my contact info be shared with sponsors?

Contact information of registered attendees will only be shared with sponsors if you "opted in" to share your contact information upon registering for Unlock.

Who should I reach out to if I have additional questions?

• If you have any questions regarding the event, please reach out to marketing@aiwyn.ai
• If you are a sponsor and have questions regarding the event and/or set up, please reach out to elizabeth.kirchner@aiwyn.ai 

What is the Unlock event COVID-19 policy

At this time, Aiwyn will follow the state of North Carolina mandate and guidance regarding COVID-19.

The most recent guidelines state that face coverings are recommended but not required at venues or hotels. When moving around the hotel and venue, please be mindful of others around you and make use of the sanitation points in high-traffic areas.

What are the cancellation and refund policies?

If I'm unable to make it, am I able to get a refund

No refunds or credits will be issued on cancellation requests received after August 25, 2023. If for some reason you can no longer attend and would like to cancel or transfer your attendance to a professional colleague, please reach out to marketing@aiwyn.ai.

What happens if the event is canceled due to COVID-19 conditions?

If Aiwyn is forced to move the date of the Event for any reason, your ticket payment and attendance will be transferred to the next year’s conference.